Shipping policy

Shipping Policy (JB Prints)

Effective date: February 22, 2026
Thank you for shopping with JB Prints. Below is my shipping policy for made-to-order, handmade zipper pillowcases.

1) Processing Time (Made-to-Order)

  • Standard processing time is 5–10 business days.
  • During high order volume (sales/holidays), processing may extend slightly.
  • Processing time does not include shipping/transit time.

2) Shipping Carriers & Tracking

  • Orders ship with tracking when available (e.g., USPS/UPS/FedEx depending on the shipping method selected).
  • You will receive a tracking number once your order ships.

3) Shipping Addresses

  • Buyers are responsible for entering the correct shipping address at checkout.
  • Address changes must be requested within 6 hours of purchase.
  • If an order is shipped to the address provided, JB Prints is not responsible for delivery issues resulting from incorrect or incomplete addresses.

4) Delivery Estimates & Delays

  • Delivery times shown by carriers are estimates and not guaranteed.
  • JB Prints is not responsible for delays caused by carriers, weather, or events outside my control.

5) Lost, Missing, or Stolen Packages

If tracking shows delivered but you did not receive the package:

  • Please check with household members, neighbors, and your local post office/carrier first.
  • Contact me within 3 days of the delivery scan so I can help you file a carrier inquiry when possible.
  • Replacement/refund for stolen packages is handled case-by-case and may depend on the carrier’s outcome.

6) Damaged Packages / Items

If your order arrives damaged:

  • Contact me within 72 hours of delivery
  • Provide photos of:
    1. the item, 2) packaging, and 3) shipping label
  • I will offer a replacement, repair, or refund depending on the situation.

7) Returns Related to Shipping

  • Returns and Refunds
    Because our pillow covers are made-to-order and available in multiple sizes, we do not accept returns or exchanges for incorrect size selection, buyer’s remorse, color preference, or misunderstanding of listing details.

    If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the item, packaging, and order number. After review, we may offer a replacement, store credit, or refund depending on the issue.

    Refunds will not be issued for packages marked as delivered by the carrier, incorrect addresses entered by the customer, or orders refused by the customer.

8) International Orders (if applicable)

  • Buyers are responsible for any customs fees, VAT, or import taxes required by their country.
  • International delivery times may vary due to customs processing.